服务失误、负面情绪与服务补救效果的关系——基于珠三角地区酒店业的实证研究

Jinan Journal ›› 2014, Vol. 36 ›› Issue (6) : 112-119.

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Jinan Journal ›› 2014, Vol. 36 ›› Issue (6) : 112-119.

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